Support Services

On-site staff, event support, branding and bespoke options — everything beyond hire.

Wireless tour guide system receivers with tourguide.systems lanyards

We provide flexible support services to complement your tour guide system hire, tailored to your programme and venue. This page covers on-site staffing, event and conference support, branding/customisation, and other bespoke requirements.

Support services are optional and not included in the standard hire price. They are quoted separately based on your dates, timings, locations and the level of support required. If you need assistance with distribution, on-site staffing, event support or branding, we will propose a solution matched to your schedule.

For standard hire pricing, please see Prices. For logistics details, please see Delivery & Collection.

On-Site Staff Support

If you want a smooth, low-stress operation, we can provide a staff member to assist your group on the day.

Typical support tasks:

  • distributing receivers and headsets to the group
  • quick user briefing (fit, volume safety, channel check)
  • carrying the equipment case during the tour (if required)
  • basic troubleshooting during the session
  • battery swaps and quick checks
  • end-of-tour collection, pack-down and handover

Support formats:

  • Meet & distribute (start-only support)
  • Collect & pack (end-only support)
  • Full session support (staff remains on site for the duration)
  • Multi-day tour support (staff travels with the group — accommodation and travel expenses required)

Events & Conference Support

Tour guide systems are often used beyond walking tours — including corporate visits, venues and conference-style setups where clear audio distribution matters.

We can support:

  • assistive listening-style workflows (receivers distributed to delegates)
  • conference and venue coordination (timings, room access, handover points)
  • set-up checks and operational monitoring during sessions
  • pack-down and collection at the end of the event

Tell us your venue, schedule, audience size and run-of-show, and we’ll propose a practical setup.

Branding & Customisation

For agencies and corporate clients, we can help present a polished, branded experience. Branding requires lead time and depends on quantities and materials.

Available options (on request):

  • numbering and asset tags (for faster distribution and returns)
  • labels on cases / bags / accessories
  • branded lanyards or headset management solutions
  • specialised headset options (comfort, hygiene, higher isolation)

If you have a brand guideline or a logo file, share it with your request and we’ll confirm what can be delivered within your timeframe.

Specialist Headsets & Silent Disco Use Cases

Some clients need specific headset types or configurations (comfort, hygiene, or noise isolation). We can advise and source options depending on lead time and order size.

We can also support “silent” group experiences where one speaker or audio feed needs to be delivered to multiple listeners (requirements vary — please request a quote with details).

Transport & Additional Services via Partners

If you prefer fewer suppliers and one coordinated solution, we can assist with related services via trusted partners (subject to date and availability), such as:

  • coach/vehicle transport
  • tour guide provision (language/date dependent)
  • mention any other operational needs — we’ll advise what is realistic

Larger Programmes & Overseas Requests

For large or complex programmes (multi-city routes, very large volumes, or overseas logistics), we can plan a tailored solution in advance. Share:

  • dates and cities
  • quantities (receivers, transmitters, microphone types)
  • delivery/collection constraints
  • support requirements (on-site staff, monitoring, pack-down)

We will confirm feasibility, lead times and a clear quote.

What We Need From You

To propose the right level of support, please include:

  • dates and approximate timings
  • location(s) and access details
  • group size and number of guides/speakers
  • whether you need start-only, end-only, or full session support
  • any special requirements (branding, headsets, venue rules)

FAQs

Is on-site staff support available for small groups?

Yes — we can support small and large groups. Availability depends on date and timings.

Can you stay with the group for the full day (or multiple days)?

Yes. For multi-day support we require accommodation and travel expenses to be covered.

Do you support conferences as well as tours?

Yes — we can support conference-style distribution and operational monitoring.

Can you brand the equipment?

Yes, with lead time. Tell us what you need and when, and we’ll confirm options.

Where can I find pricing and delivery details?

Pricing is on the Prices page. Logistics and handover details are on Delivery & Collection.

Ready to Proceed?